With nearly three decades of experience in the technical writing industry, I have taken part in — and embraced — the sweeping changes that have affected the field.
I thoroughly enjoy writing; to me, there’s nothing like enjoying a tasty sentence that I’ve baked all on my own. Technical writing, despite its stereotypes of unwieldy user manuals and dry language, has an elegance and efficiency that captivates me. Making it all the more interesting are the numerous technological breakthroughs that have made learning tools more accessible and engaging than ever before.
Listed below are some of my career highlights. You can see my full resume here.
|Virginia Department of Motor Vehicles (2017 – present)
As the sole technical writer on a federally funded team, I am currently writing end-user documentation intended for law enforcement agencies across Virginia, support materials for help desk personnel and IT security policies for internal department auditors.
I established this new company’s documentation strategy, knowledge base organization, writing style guide and metadata structure. I also composed hundreds of new knowledge base articles, training guides and instructional videos on a variety of topics for a global audience.
|Estes Express Lines (2013 – 16)
At Estes, I designed, maintained, and administered the IT department’s wiki communications systems and documented several complex legacy and new in-house applications used by thousands of local and remote employees.
|Capital One (2012 – 13)
Web Content Manager
During my contract at Capital One, I authored content in a robust custom content management system for a customer service audience and collaborated on some fun projects in fast-moving project teams with multiple subject matter experts.
|Media General (2010 – 12)
Technical Writer and Trainer
As the solo tech writer in the Digital Media group, I documented complex applications used by hundreds of local journalists and wrote department policies and procedures. I also participated in multiple concurrent Agile teams and led training sessions for new employees.
|ALON, now XLA (2009 – 10)
At ALON, I was contracted to write software design documents and system specifications for applications, network infrastructure, and various hardware appliances used by the U.S. federal government.
|Henrico County Public Schools (2008 – 9)
Elementary School Teacher
I briefly switched careers and planned, directed, and assessed the daily education of over 20 fifth-grade students. I instituted the first recycling program in the school, maintained the school’s website, and my class had the school’s highest standardized test scores at the end of the year!
|MYOB US, Inc (1994 – 2007)
Technical Communications Coordinator
I started the technical writing department at MYOB, an accounting software developer, and was a critical player in the company’s evolution from printed manuals to XML-based web help systems.
|Great Plains Software, now Microsoft Dynamics (1988 – 1994)
Technical Writing Project Manager
At Great Plains (now a division of Microsoft), I managed a 12-person division of the Technical Writing Department, helped formulate and implement department policies and processes, and created vast amounts of printed and online documentation.