With three decades of experience in the technical writing industry, I have taken part in — and embraced — the sweeping changes that have affected the field.
Listed below are some of my career highlights. You can see my full resume here.
|National Life Group (2019 – present)
Knowledge Management Technical Writer
As one of NLG’s first full-time technical writers, I am currently engaged in building and supporting formal documentation systems and promoting a culture of knowledge sharing for the first time in this 170-year-old institution’s history.
|Virginia Department of Motor Vehicles (2017 – 2019)
As the sole technical writer on a federally funded team, I wrote end-user documentation intended for law enforcement agencies across Virginia, support materials for help desk personnel, and IT security policies for internal department auditors.
I established this new company’s documentation strategy, knowledge base organization, writing style guide and metadata structure. I also composed hundreds of new knowledge base articles, training guides and instructional videos on a variety of topics for a global audience.
|Estes Express Lines (2013 – 16)
At Estes, I designed, maintained, and administered the IT department’s wiki communications systems and documented several complex legacy and new in-house applications used by thousands of local and remote employees.
|Capital One (2012 – 13)
Web Content Manager
During my contract at Capital One, I authored content in a robust custom content management system for a customer service audience and collaborated on some fun projects in fast-moving project teams with multiple subject matter experts.
|Media General (2010 – 12)
Technical Writer and Trainer
As the solo tech writer in the Digital Media group, I documented complex applications used by hundreds of local journalists and wrote department policies and procedures. I also participated in multiple concurrent Agile teams and led training sessions for new employees.
|ALON, now XLA (2009 – 10)
At ALON, I was contracted to write software design documents and system specifications for applications, network infrastructure, and various hardware appliances used by the U.S. federal government.
|Henrico County Public Schools (2008 – 9)
Elementary School Teacher
I briefly switched careers and planned, directed, and assessed the daily education of over 20 fifth-grade students. I instituted the first recycling program in the school, maintained the school’s website, and my class had the school’s highest standardized test scores at the end of the year!
|MYOB US, Inc (1994 – 2007)
Technical Communications Coordinator
I started the technical writing department at MYOB, an accounting software developer, and was a critical player in the company’s evolution from printed manuals to XML-based web help systems.
|Great Plains Software, now Microsoft Dynamics (1988 – 1994)
Technical Writing Project Manager
At Great Plains (now a division of Microsoft), I managed a 12-person division of the Technical Writing Department, helped formulate and implement department policies and processes, and created vast amounts of printed and online documentation.