With three decades of experience in the technical writing industry, I have taken part in — and embraced — the sweeping changes that have affected the field.

Listed below are some of my career highlights. You can see my full resume here.

National Life Group (2019 – present)
Knowledge Management Technical Writer
As one of NLG’s first full-time technical writers, I am currently engaged in building and supporting formal documentation systems and promoting a culture of knowledge sharing for the first time in this 170-year-old institution’s history.
Virginia Department of Motor Vehicles (2017 – 2019)
Technical Writer
As the sole technical writer on a federally funded team, I wrote end-user documentation intended for law enforcement agencies across Virginia, support materials for help desk personnel, and IT security policies for internal department auditors.
Indivior (2016)
Technical Writer
I established this new company’s documentation strategy, knowledge base organization, writing style guide and metadata structure. I also composed hundreds of new knowledge base articles, training guides and instructional videos on a variety of topics for a global audience.
  Estes Express Lines (2013 – 16)
Technical Writer
At Estes, I designed, maintained, and administered the IT department’s wiki communications systems and documented several complex legacy and new in-house applications used by thousands of local and remote employees.
Capital One (2012 – 13)
Web Content Manager
During my contract at Capital One, I authored content in a robust custom content management system for a customer service audience and collaborated on some fun projects in fast-moving project teams with multiple subject matter experts.
Media General (2010 – 12)
Technical Writer and Trainer
As the solo tech writer in the Digital Media group, I documented complex applications used by hundreds of local journalists and wrote department policies and procedures. I also participated in multiple concurrent Agile teams and led training sessions for new employees.
ALON, now XLA (2009 – 10)
Technical Writer
At ALON, I was contracted to write software design documents and system specifications for applications, network infrastructure, and various hardware appliances used by the U.S. federal government.
Henrico County Public Schools (2008 – 9)
Elementary School Teacher
I briefly switched careers and planned, directed, and assessed the daily education of over 20 fifth-grade students. I instituted the first recycling program in the school, maintained the school’s website, and my class had the school’s highest standardized test scores at the end of the year!
MYOB US, Inc (1994 – 2007)
Technical Communications Coordinator
I started the technical writing department at MYOB, an accounting software developer, and was a critical player in the company’s evolution from printed manuals to XML-based web help systems.
Great Plains Software, now Microsoft Dynamics (1988 – 1994)
Technical Writing Project Manager
At Great Plains (now a division of Microsoft), I managed a 12-person division of the Technical Writing Department, helped formulate and implement department policies and processes, and created vast amounts of printed and online documentation.