My Writing Career

With nearly three decades of experience in the technical writing industry, I have taken part in -- and embraced -- the sweeping changes that have affected the field.

I thoroughly enjoy writing; to me, there's nothing like enjoying a tasty sentence that I've baked all on my own. Technical writing, despite its stereotypes of unwieldy user manuals and dry language, has an elegance and efficiency that captivates me. Making it all the more interesting are the numerous technological breakthroughs that have made technical writing more accessible and engaging than ever before.

Listed below are some of my career highlights.

Virginia Department of Motor Vehicles (2017-present)
Technical Writer

va dmv As the sole technical writer on a federally funded team, I am currently writing end-user documentation intended for law enforcement agencies across Virginia, support materials for help desk personnel and IT security policies for internal department auditors.

Indivior (2016)
Technical Writer

indivior I established this new company's documentation strategy, knowledge base organization, writing style guide and metadata structure. I also composed hundreds of new knowledge base articles, training guides and instructional videos on a variety of topics for a global audience.

Estes Express Lines (2013-16)
Technical Writer

estesAt Estes, I designed, maintained, and administered the IT department's wiki communications systems and documented several complex legacy and new in-house applications used by thousands of local and remote employees.

Capital One (2012-13)
Web Content Manager

capital one During my contract at Capital One, I authored content in a robust custom content management system for a customer service audience and collaborated on some fun projects in fast-moving project teams with multiple subject matter experts.

Media General (2010-12)
Technical Writer / Trainer

media general As the solo tech writer in the Digital Media group, I documented complex applications used by hundreds of local journalists and wrote department policies and procedures. I also participated in multiple concurrent Agile teams and led training sessions for new employees.

ALON (2009-10)
Technical Writer

alon At ALON, I was contracted to write software design documents and system specifications for applications, network infrastructure, and various hardware appliances used by the U.S. Department of
Homeland Security.

Henrico County Public Schools (2008-09)
Elementary School Teacher

henrico I briefly switched careers and planned, directed, and assessed the daily education of over 20 fifth-grade students. I instituted the first recycling program in the school, maintained the school’s website, and my class had the school's highest standardized test scores at the end of the year!

MYOB US, Inc. (1994-2007)
Technical Communications Coordinator

myob I started the technical writing department at MYOB, an accounting software developer, and was a critical player in the company's evolution from printed manuals to XML-based web help systems.
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Great Plains Software (1998-1994)
Technical Writing Project Manager

gpsAt Great Plains (now a division of Microsoft), I managed a 12-person division of the Technical Writing Department, helped formulate and implement department policies and processes, and created vast amounts of printed and online documentation.